What to do in the event of an airport parking fine: Your rights

  • 10 Mar, 2014
  • Alice Fowler
  • 177 Comments

airport parking fines

It is unlikely that you will incur a parking fine when using a long-term airport car park, provided you have given the correct information when booking. These car parks charge per 24-hour period, so it is unlikely, even if your flight is delayed, that you will have overstayed your welcome.

In extenuating circumstances, such as the case of the Icelandic volcanic ash cloud a couple of years ago, which meant many passengers returned days late from their holiday, a common-sense approach was adopted by the vast majority of car park operators

As far as short-term parking goes, most car parks operate a pay on exit system meaning that even if the person you are picking up is delayed for hours you will not incur a parking fine.

When could I get an airport parking fine?

Most airport parking fines are incurred when dropping off or picking up passengers without using the short-term car park, and stories abound of drivers being hit with punitive fines for stopping on approach roads. Automatic number plate recognition technology makes it easy for the operator to monitor your comings and goings.

Many airports provide a drop-off zone and charge a fee of a few pounds for a short stop. If you decide to leave your car to help your passenger in to the terminal or overstay the allotted time, then fines of £80 are commonplace. At other airports it is forbidden to stop at all, and if you should grind to a halt briefly to read a notice, for instance, you can expect to be faced with a fine.

However, nowadays, most airports employ private parking companies and thus, their parking fines rules are applied. But this rule relies on the majority of the people not knowing the difference between the two and end up paying up the fine regardless. Airports tend to do this as they generate revenue from employing these private parking firms to police the parking at the airport. Therefore, if you’re ever fined, it is most likely from the private parking company. Yet, legally, these parking firms have no jurisdiction as the only bodies allowed to issue fines are the police and councils. Thus, in reality, they are not legally able to ‘fine’ you and indeed are even prohibited from using the word “penalty” on their notices.

PARKING Charge notices and PENALTY Charge Notices – they are different!

They do their best though to dress their notices up to look like official Penalty Charge Notices, even using the same initial letters, PCN, standing in this case for Parking Charge Notice (PCN). Some even go as far as using the word “enforcement” even although there are legally no powers of enforcement.

These so-called PCNs are in fact invoices for payment for breaching the parking company’s terms and conditions. The relationship between parking company and motorist is governed by contract law, and in cases where the terms and conditions are broken, the parking company can only claim the actual loss of revenue rather than the huge sums demanded by some.

airport parking fine

Therefore, be sure to check out what it actually states in the notice because if it is stated by a private firm, you may be able to ignore it. In the majority of the cases, the only way they can make you pay is by taking you to a claims court. So, if the fine wasn’t much and it’s less than their court fees, they might not bother! However, please read it properly because the notice is in conjunction with local council, they are able to enforce it. This means some airports have local byelaws which give them the power to give out fines under the authority of local council rules. Therefore, if the airport parking company can prove you’ve breached the byelaws, you will have to pay. So, read the notice carefully before taking any action.

The Parking on Private Land Appeals (POPLA) was introduced in 2012 to help customers deals with non-council related parking fines. POPLA governs appeals from people who have been given a fine for parking on private land. However, they will only take your case if your appeal has been rejected by the parking firm first. POPLA is an independent body; they are not affiliated with any operators. If you are successful in your appeal with them, your charges can be cancelled. However, if POPLA disagree, then you would have to pay the fine and if you refuse, the parking firm could take you to a claims court.

Appealing with POPLA

you can appeal with popla

A few points to note are as follows:

1. Be prepared
  • You will need to have a 10 character verification code ready which the private parking firm should have provided you with. This, alongside the other evidence will quicken the process
  • 2. Appeal Online
  • Ditch the paperwork and upload your evidence and the verification code as this will mean they will reach their decision far quicker.
  • 3. Don’t lie
  • Honesty is very important. Pick one of the categories provided and add supporting details or documents when asked.
  • 4. Don’t rely on someone else’s words
  • The process is pretty straightforward so try not to use templates where they describe what to say. Because the chances are, it won’t make much sense.
  • About Alice Fowler

    I love to travel and working in the airport parking world for nearly a decade has given me inside out knowledge of the industry. I love to help travellers get the best out of their trip, and their journey to the airport is an important part of that. Whether it's using our data to spot trends and pinpoint when people can save money, or opening the lid on airport parking tips and tricks, if it helps our customers, I'll write about it!

    Related Posts

    177 responses to “What to do in the event of an airport parking fine: Your rights”

    1. Hello. I just helped drop my sister and brother in law off at Gatwick – I drive their car home for them to save on parking. As I was getting myself ready to set off again I was having trouble getting the car started – I haven’t driven it before and it’s an odd set up. I had been there less than a minute and an attendant was waving at me and telling me to move in a pretty irate manner – there was no queue for people to park and plenty of space in front of me anyway. I wound the window down and told him to be patient as I was having trouble getting going. He then started writing in his pad and looked like he was writing down the registration number. I’m worried now that there will be a fine in the post – is there a limit on how long you can stop for?

      • Hi Joe

        I suppose it depends on how long you were in the drop off lane for; they are there purely for a swift drop off to ease congestion at the terminal approaches.

        If you are worried about a fine, I would contact Gatwick directly and explain what happened, but be mindful that it is at Gatwick’s discretion.

    2. Hi i just dropped my brothers family off to manchester airport t1 in the drop off section. My brother got dropped off the same place by a friend at the same time, he parked 1 bay away from mine. I wentbover to help with the 11 suitcases he had and put them on a trolly for him. Got back to my car and the attendant who saw me doing all this as she was standing infront of me the whole time, said i left the car unattended so ahe did a police call out now ill get a fine through the post. I contested and asked for her name she wouldnt give it so i took her picture. Please can you advise what I should so?

      • Hi Waqar

        My suggestion would be to contact Manchester Airport and explain what happened – if they have this on CCTV – ie proof you were with the other party and helping them unload – you may be able to use that to contest a postal fine

    3. Hi,

      I was picking up a family member at Aberdeen airport and there was some delays in the flight. I ended up waiting longer than usual (around 25 mins as apposed to the advised 15 mins) and have received a PCN of £60 from the private firm. I understand that I could have left the pick up area and driven round but likely would have lost my space (it was very busy).

      My question is: Do I have to legally pay the charge for this or if I just ignore the company all together what is the likely outcome?

      Thanks
      R

      • Hi there

        I wouldn’t suggest you ignore the PCN as doing so could result in it being taken to court, which you certainly don’t want!

        In this case, I’d say you need to research the company that issued the PCN (ie make sure they’re associated with the airport), bite the bullet and pay the fine I’m afraid. They usually half the fine if paid within a certain time frame, so may not be £60 that you need to pay. Airports are getting hot on people parking for too long, so next time, use the short stay car park to avoid a potential fine caused by a delay

    4. Hello.

      I dropped my wife off outside of the drop off zone to run in a coat to my daughter whom I was collecting from the airport. I then went into the drop off zone and picked up my daughter there and paid the drop off fee as normal.

      I’ve received a ticket for dropping my wife off to run in with the coat. Do I have to pay this?

      Thanks

      • Hi there,

        You haven’t specified which airport this is, so I can’t comment specifically, but if this fine is a result of a ANPR camera, then yes, you probably do need to pay the fine. Airports are becoming extremely strict with drop offs and pick ups outside of the designated areas. My suggestion would be to contact whoever has sent you the fine and see if you can appeal it.

        Good Luck!

    5. I stopped at a stop junction to a traffic Island at Birmingham Airport, could not cross as there was heavy traffic crossing, my son inlaw and my daughter got in the car. I was’nt parked on any red or yellow lines. Now this APCOA company has sent me an Invoice for £100 saying I pick up in a designated parking area.. if I was parked where I should not have parked I could understand. But it was stop line to a round about.

    6. Hi i droped my dad off at manchester airport today i left my at drop off only i came back as a officer booked my car 🙁 i have read the leaflet in the package it doesnt say anything about getting fined or penalty point im worried will i get penalty point?

    7. Hi I collected my stepson from Gatwick airport north terminal collection point, literally for 10 secs while he got in the car, and my numberplate was photographed, by phone. I did’nt want to park the car, I just wanted to collect them, worried I will be fined now? help

      • Hi Caroline,

        I suppose it would depend on who took the photo – was it an official parking attendant? Gatwicks website states that the collection point is within one of the short stay car parks, so if this was the collection point you were in, you shouldn’t need to worry

        Thanks,
        Franki

        • Hi i droped my dad off at manchester airport today i left my car at drop off only i came back as a officer booked my car i have read the leaflet in the package it doesnt say anything about getting fined or penalty points im worried will i get penalty point or a fine?

          • Hello Hafiz

            Not sure with this one – the drop off area is to do just that, just drop off passengers, the fact that you left your car is probably why an officer booked your car – I would contact the helpline in your booklet to determine if you’ll be fined or not

            Good Luck!
            Franki

    8. Love it! Thank you so much for sharing this one really well defined all peaceful info,well really like it,Keep it up! –

    9. Hi, I was on short parking at Stansted, I took my ticket at the barrier. when leaving I tried to pay by pay machine, didn’t work. On machine was sign to pay by exit. So I drove to exit barrier. When I wanted to put my ticket to the machine, there was some ticket I removed the ticket and the barrier opened. I did not know if I can drive or not I panicked and drove. I am now worried that I will receive some penalty. what should I do? Contact stansted,? Thanks

    10. Hi ,I drove to Heathrow yesterday evening to collect my son and daughter in law returning from there honeymoon ,I picked them up from the drop off point at t3 ,same place as I dropped them off ,but they were delayed getting there bags and I was waiting approx 45 minutes in that area ,I am now worried that I might receive a fine ,no one approached me to tell me to move but I did notice a camera ,also other people were waiting for that length of time as well ,what do you think ,,,,thankyou martin

    11. I have just sropped smeone outside t3 manchester but could not get into any drop off space so pulled in to bus lane / stop for 30 seconds to drop them off where this guys looked at me smiling and said you have just been fine….are these council or airport laws ? Thank you

      • Hi Tracy

        They are rules set out by the airport itself, in line with a Road Traffic Order.

        They state that if the drop off areas aren’t available, you should use the short stay parking. If you are concerned about your use of the bus stop, I’d suggest contacting the airport directly on 08713 102 200 to discuss with them.

        Good luck!
        Franki

    12. I picked up my cousin from the drop off point at Manchester airport t2, I left my car for 2 mins to give him a hand with luggage, came back to see a uniformed guy writing my car details, he just said thT I wasn’t allowed to pick up from here and that I would get a fine, but he never stuck a fine on my windscreen, will I get a fine through the post or do they have to fine me there and then?

      • Hi Tariq

        I’m sorry to hear about your experience!

        I’ve had a quick look online and have found the below;

        “When can the PCN (Penalty Charge Notice) be sent by post?

        The PCN can be sent by post if:

        It was being issued as the vehicle was driven away, or
        The driver or passengers were abusive, or
        Evidence of the parking rule being broken was caught on camera – my guess is that this is why – especially if he was already issuing the ticket before you got back to the car.

        Once you get it through, check that it is legitimate. Once happy with this, it’s advisable to pay the fine ASAP as you usually only have to pay half if paid within 14 days (or 21 days if it’s on CCTV)

        I hope this helps! Good Luck,
        Franki

      • Hi, had you received fine through post? I was in similar situation today at manchester AP T1 drop off when the guy noted down my Car’s number and informed to police or higher authority. However, I had left before any police or others would have arrived so I’m worried that would I get ticket over post?

    13. Hi

      I unknowingly picked up my mate at drop off point at Heathrow airport terminal 2, when he got it in the car I realised the sign saying drop off only. I’m worried about getting a fine through the post.

      • I actually did the same today, i was picking up my friend from drop off, when i reached there my friend was already waiting and then i saw a sign no picking up, my friend quickly jumped in and we drive off the road no body stopped us, but then i saw a camera, now i am worried that i may get a ticket or points ? i heard only if police stopped me they can issue ticket there at heathrow terminal 2 drop off. Please let me know.

    14. Hi there, we dropped our mum off (at 6am) at Birmingham airport by a crossing, she was out so quick because she only had a small handbag no luggage or cabin bag at all, but a man came up to us and told us we were caught on camera and will be fined £100, can we do anything even though we are British citizen I’ve just moved back from Germany after living there for 15 years and my sister lives in America so we had no idea this happens here, not even my mum.

      • Hi Sandra,

        I’m sorry to hear this, our suggestion would be to contact Birmingham Airport directly to discuss. You can call the Airport on 0871 222 0072

        We hope you get things sorted!

    15. My Wife accidently reversed into the Disabled parking bay 1 , she went past the main entrance and reversed in through an exit and parked on the side parking. the side parking bays had no disabled signs painted on them and in the day light it looked just like any other parking place. we had a PCN stuck to the windscreen requesting payment, should I ignore this or what irs the best advice.

      Kind Regards
      Bud

      • Hi there, thanks for your comment. If this was at the airport then it might be worth talking to the guys at http://popla.co.uk/, who help with appeals on fines on private land. It helps if you managed to get some photos of the area!

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    You must be 13 years old or older to comment on this blog.
    By submitting your comment, you are agreeing to our privacy policy.