What to do in the event of an airport parking fine: Your rights

  • 10 Mar, 2014
  • Alice Fowler
  • 177 Comments

airport parking fines

It is unlikely that you will incur a parking fine when using a long-term airport car park, provided you have given the correct information when booking. These car parks charge per 24-hour period, so it is unlikely, even if your flight is delayed, that you will have overstayed your welcome.

In extenuating circumstances, such as the case of the Icelandic volcanic ash cloud a couple of years ago, which meant many passengers returned days late from their holiday, a common-sense approach was adopted by the vast majority of car park operators

As far as short-term parking goes, most car parks operate a pay on exit system meaning that even if the person you are picking up is delayed for hours you will not incur a parking fine.

When could I get an airport parking fine?

Most airport parking fines are incurred when dropping off or picking up passengers without using the short-term car park, and stories abound of drivers being hit with punitive fines for stopping on approach roads. Automatic number plate recognition technology makes it easy for the operator to monitor your comings and goings.

Many airports provide a drop-off zone and charge a fee of a few pounds for a short stop. If you decide to leave your car to help your passenger in to the terminal or overstay the allotted time, then fines of £80 are commonplace. At other airports it is forbidden to stop at all, and if you should grind to a halt briefly to read a notice, for instance, you can expect to be faced with a fine.

However, nowadays, most airports employ private parking companies and thus, their parking fines rules are applied. But this rule relies on the majority of the people not knowing the difference between the two and end up paying up the fine regardless. Airports tend to do this as they generate revenue from employing these private parking firms to police the parking at the airport. Therefore, if you’re ever fined, it is most likely from the private parking company. Yet, legally, these parking firms have no jurisdiction as the only bodies allowed to issue fines are the police and councils. Thus, in reality, they are not legally able to ‘fine’ you and indeed are even prohibited from using the word “penalty” on their notices.

PARKING Charge notices and PENALTY Charge Notices – they are different!

They do their best though to dress their notices up to look like official Penalty Charge Notices, even using the same initial letters, PCN, standing in this case for Parking Charge Notice (PCN). Some even go as far as using the word “enforcement” even although there are legally no powers of enforcement.

These so-called PCNs are in fact invoices for payment for breaching the parking company’s terms and conditions. The relationship between parking company and motorist is governed by contract law, and in cases where the terms and conditions are broken, the parking company can only claim the actual loss of revenue rather than the huge sums demanded by some.

airport parking fine

Therefore, be sure to check out what it actually states in the notice because if it is stated by a private firm, you may be able to ignore it. In the majority of the cases, the only way they can make you pay is by taking you to a claims court. So, if the fine wasn’t much and it’s less than their court fees, they might not bother! However, please read it properly because the notice is in conjunction with local council, they are able to enforce it. This means some airports have local byelaws which give them the power to give out fines under the authority of local council rules. Therefore, if the airport parking company can prove you’ve breached the byelaws, you will have to pay. So, read the notice carefully before taking any action.

The Parking on Private Land Appeals (POPLA) was introduced in 2012 to help customers deals with non-council related parking fines. POPLA governs appeals from people who have been given a fine for parking on private land. However, they will only take your case if your appeal has been rejected by the parking firm first. POPLA is an independent body; they are not affiliated with any operators. If you are successful in your appeal with them, your charges can be cancelled. However, if POPLA disagree, then you would have to pay the fine and if you refuse, the parking firm could take you to a claims court.

Appealing with POPLA

you can appeal with popla

A few points to note are as follows:

1. Be prepared
  • You will need to have a 10 character verification code ready which the private parking firm should have provided you with. This, alongside the other evidence will quicken the process
  • 2. Appeal Online
  • Ditch the paperwork and upload your evidence and the verification code as this will mean they will reach their decision far quicker.
  • 3. Don’t lie
  • Honesty is very important. Pick one of the categories provided and add supporting details or documents when asked.
  • 4. Don’t rely on someone else’s words
  • The process is pretty straightforward so try not to use templates where they describe what to say. Because the chances are, it won’t make much sense.
  • About Alice Fowler

    I love to travel and working in the airport parking world for nearly a decade has given me inside out knowledge of the industry. I love to help travellers get the best out of their trip, and their journey to the airport is an important part of that. Whether it's using our data to spot trends and pinpoint when people can save money, or opening the lid on airport parking tips and tricks, if it helps our customers, I'll write about it!

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    177 responses to “What to do in the event of an airport parking fine: Your rights”

    1. Hi I hope you guys can help,

      I have just picked my girlfriend and her friend up from the North Terminal at Gatwick airport. I drove down the wrong road which lead me into the entrance to the car park, as I did not want to enter and as it was the first time at gatwick airport I reversed out and went down the correct road. When I parked up to collect my girlfriend one of the Traffic Marshalls approached me and said “I should read the signs as you’ve reversed down a one way street and you will get a letter with a £100 fine and 6 points on your license. Has anyone had this before? I know I messed up and feel really stupid but any help would be greatly appreciated.

      • Hi John,

        Not too sure on this one I’m afraid. Points on your license can be issued by a variety of enforcement officers depending on their permissions and points are given depending on the offence. For a full list, have a look on the Gov.uk site.

        You may also find this article from the AA helpful as it breaks down what constitutes as an offence and what the penalty could be.

        Hope this helps!

    2. I collected a friend from the drop-off zone at t5 earlier today. I’ve done this many times before in the past, but on this occasion when I pulled up next to him I clocked the big notices saying that they issue £40 fine for people picking up in the drop off areas.

      I was stopped for 90seconds max and didn’t see any enforcement officers around. Should I expect to get a fine in the post?

      • It’s hard to be sure, Andy. According to their website under Setting Down Passengers, they state “You may unload on the terminal forecourt but waiting is not permitted. Police and airport staff patrol the forecourts and will ask waiting vehicles to move on.” Whilst under picking up, they state “If you are meeting someone from a flight you must use the Short Stay Car Park. Waiting is not permitted on the departure forecourt according to the Heathrow Traffic Regulation Orders.”

        They don’t say anything about the fines, but that’s not to say they won’t issue one. Your best bet is to keep your eyes on the post and if one comes through, pay it sooner rather than later, as they can sometimes only require 50% payment when paid within 14 days (depending on issuer)

    3. At T3 Heathrow tonight I drove into the drop off area just as my wife came out of the terminal so I pulled over and picked her up, I was stationary for less than 30secs in total as I was shutting my door one of the attendants ran up to me and said had I seen the sign, to which I replied that I had not as I was concentrating on my wife, he then started to write my number down as I drove off.
      Will this result in a fine and as they are not a traffic warden or a police officer should I ignore it?

    4. Terminal 5 Heathrow now have signs in the Drop-off saying drop-off only and another smaller notice telling you fines will be applied of £15 if you try a pick-up.

    5. Hi there,

      A few weeks ago I was picking. Up family from Heathrow airport, terminal 3. Didn’t read the signs properly and accidentally pick up in the drop off zone. A woman approached us and said we would be recievejnf a fine in the mail, we asked if we could have t now but she said it would be mailed out to us. We’ve moved house since then and haven’t received a fine or forward mail of it but we are worried about the fine increasing ect as we both need to drive for our jobs. Is there a contact number or email that we can find out if we have an outstanding fine?

    6. Good morning, I am PCO driver and I dropped off my customer this morning in gatwick airport north terminal. There are bays on the right and left hand side of the terminal approach. There was a small qeue of cars. Just before arriving at the bays, the guy in front of me stopped in the middle of the terminal approach to drop off. My customer took the opportunity to do the same thing even though I was telling her not to do so. She stepped out of the car without shutting the door properly and trying opening the boot. I knew i will get a fine so I did not step out of the car, but she did not managed to open the trunk and started banging on the trunk causing damage to my car. I could not drive to the bays as the door was not closed properly and so I was forced to step out of my car in the middle of the approach so ai can give her the bag. As soon as I stepped out of my car the ticketing officers came accross started taking pictures of my cars reg. I dropped of loads of ppl in gatwick but this is the first time something like this happened. Is there a telephone number so I can call gatwick to discuss this? Is gatwick airport also private land? Which authority issues the fines at gatwick?

      Thanks in advance

      • Hi Mo,

        Sorry to hear of your trouble this morning; I would suggest calling the general enquiry line on 0344 892 0322 or emailing enquiries@gatwickairport.com to tell them about what happened. The airport is monitored by CCTV and so this may very well be clear for them to see.

        I hope you can get this sorted.

        Franki

    7. HI I AM A UBER DRIVER WHO DROPPED OFF A PASSENGER AT LONDON CITY AIRPORT AT THE DROP OFF ZONE AS THE PASSENGER WAS COMING OUT AND LEAVING THE CAR MY PICK UP PASSENGER WAS ALREADY THERE WAITING TO BE PICKED UP THE PASSENGER APPROACHED ME AND I PUT HIS LUGGAGE IN THE BOOT OF MY CAR AS I DID A UNIFORMED GENTLEMEN CAME AND ADVISE ME THAT I VERY WELL KNOW THAT I SHOULD BE PICKING UP AT THAT POINT I SAID THAT I WAS NOT AWARE OF THIS AND THAT CASE I WILL NOT BE PICKING THE PASSENGER UP AND GOT THE LUGGAGE OUT OF THE BOOT AND DROVE AROUND TO THE SHORT STAY CAR PARK PAID A FEE OF £2.50 AND EXITED THE CAR PARK OFF TO MY DESTINATION WILL I RECEIVE A PENALTY CHARGE NOTICE OF £400 WHICH IS DISPLAY AS DROP OFF ONLY ANPR CAMERAS ISSUE A FINE OF £400 THANKS

      • Hi there,

        £400 sounds pretty excessive for a fine! I would call them on +44 (0)20 7646 0088/0000 to ask them about this and whether or not you have been implicated as it isn’t clear on their website

        Franki

    8. Hi, I dropped some family off at Manchester T1, at the departures but pulled up slightly over the yellow do not stop lines? Will I receive a fine? And if so how much are they?? Thanks

      • Hi Antony

        We wouldn’t know in this instance – if you pulled up in an approved drop off area then it shouldn’t be a problem. If it wasn’t a drop off area, it may be an issue. If you are concerned, maybe contact the airport directly. Fines will vary in cost depending on the company operating / issuing the fine.

        Franki

    9. I picked up my sister in Gatwick North Terminal this morning.
      I had no idea where i was going and wanted to head to the drop off area but instead went to the short stay car park (too late to reverse!) where i had to get a ticket. I drove around the car park ground floor in a panic and my sister got into the car there. I then went to the exit, I asked a steward where i pay for the ticket and he told me at the exit barrier. Sure enough, there was a pin code pad and card slot for me to pay for my ticket. However as i was at the barrier, it opened without me even putting the ticket in the machine. I am confused?? will i get a fine as i haven’t payed the parking even though it let me out? (surely has number plate recognition and decided to let me out?)

      • Hi Sophie

        It’s hard to say really – they do offer a pick up location within the Orange Short Stay car park, but they don’t state if it’s free, unlike the bays outside the terminal that you were aiming for! I would suggest contacting the airport directly to ask them about a potential fine – their car parks are monitored by both ANPR and CCTV so it shouldn’t be too difficult to look into if need be!

        Good luck,
        Franki

    10. Hi, I have just dropped my grandparents off at Bristol Airport.. Our first time with an airport.. There were numerous cars dropping off outside so we did the same.. Literally 60 seconds.. A man drove past shouting I would receive 3 points and a fine due to not using a car park? Is this right?

      • Hi Meesh,

        They do state they have a car park specifically for dropping off passengers that you should use – at £1 for up to 10 minutes. We haven’t heard of people getting points for this, but a fine is likely if ANPR is in operation. You are within your right to dispute it if others were doing the same and there is evidence of this.

        Hope that helps
        Franki

    11. Hello
      I dropped my girlfriend and her family off at Manchester airport terminal 2 at the weekend. My girlfriend and her mother then parked their car in a pre-booked long term space whilst I helped her sister and father in with the suitcases. When returning to the car a lady then explained to me I would be receiving a £80 fine and said there are signs everywhere, which none of us saw on the way in.. I would estimate I stayed around 5 – 10 minutes at a maximum. Where do you think I stand on this? Should I pay the fine?

      Thank you

      • Hi Stuart,

        You don’t state where it is that you parked and unloaded the car. They do have a dedicated space at the front of the terminal for drop offs, and their website says “Pull up directly outside departures where you can touch down just long enough to unload luggage at no charge.” – So maybe 10 minutes is too long in their eyes?

        Most fines are halved if you pay them early but we’d never advise not to pay a fine as this could result in further escalation and more hassle for you!

        Hope that helps

        Franki

    12. Hi, this morning I was collecting people from Heathrow airport T2
      When I dropped them off some ten days ago they suggested I pick them up where I left them (T2 Departures drop off) I thought to myself it would be a good time saver as it can take a while to get a ideal space for my large people carrier and it can take a while to get out of the multi story car park.
      I timed it just right, I just stopped to the side on T3 which is just a couple of mins away and as soon as I pulled over I had a call to say they are just about to leave the building.

      As I drove into T2 departures they waved to me and I pulled in to the layby and got out and the guys quickly dropped their rucksacks in the back, out from nowhere this guy appears wearing one of those yellow shiny jackets.
      He said out to me straight away did you not know you are not allowed to pick here and do you not see the signs? I replied no I had no idea and I did not see the signs (the signs are there if you look up high at the top of the tall posts) and asked how long how long has that been and since when, he replied always and you’ll be getting a forty pound fine in the post.
      Even my passengers commented on how patronising he was, if he hadn’t have come to me for a descussion I wouldn’t have been there for two minutes.
      I could understand it if it was a busy Monday morning and I was obstructing vehicles dropping off but this was 9am Sunday morning.

      Would you say I should be expecting a forty pound fine in the post ? Also if so am I liable to pay it and can I despite it in anyway ?
      Thanks

      • Hi Ken,

        As per Heathrow’s website, they state;

        “All our forecourts are drop-off only – just follow the signs for departures and use the outside lane (except Terminal 5, where you can use either lane). Please use our convenient Short Stay car parks for picking up travellers (charges apply).”

        So I can’t state that you won’t get a fine and that you shouldn’t dispute it if you do receive one if they have stated you cannot pick up from the drop off lay-bys.

        Fingers crossed one doesn’t drop through your letter box, though!

        Franki

    13. I was waiting for my gf to land at Birmingham, I waited outside of JLR car park (who I work for) I wasn’t on double yellow or red lines but still got a fine. Is this legal?? You can even see in the picture no double lines

      • Hi Warren,

        I’m not too sure about this one; they do say stopping is prohibited anywhere along the Red Route, but you mention there were no red lines?

        My first suggestion would be to contact whoever issued the fine (assuming it was APCOA?) and speak with them. However, it does state on the Birmingham Car Parking page that “APCOA Parking UK Ltd may issue Parking Charge Notices for breaches of the restrictions, including but not limited to:

        Failing to park in a designated parking area
        Dropping off/picking up outside of a designated parking area
        Stopping on double red lines

        The charge payable for a Parking Charge Notice is £100 if paid within 28 days, reduced to £50 if paid within 14 days.”

    14. Hi, I did collect my brother in law fro Belfast international airport. I waited in the pick zone for about 40 minutes as the flight was delayed. According to their signs, if I stayed more than 10 min and less than one hour I should pay 5£ , which Iwas planning to do.But on exit the machine allowed me to pay only 1 £, then barrier opened and couldn’t put more coins in the machine as it won’t allow to do so.So I left the airport. Now should I expect a fine, and what can I do to avoid.
      Thanks

      • Hi Ashraf

        I can’t comment on this as I don’t know how the system is operated other than the way in which you have described (which matches up to their official website). I did notice however there was some disruption to their car parks from June to August due to refurbishment which may have had an impact.

        If you’re worried about a fine, you could perhaps call them on 028 9448 4848 to discuss

    15. Hi. I stopped on double yellow lines on the perimeter road leafing to the various car parks at stansted airport today to drop my son off. Am i likely to incur a parking fine as a result?
      Does anyone have any thoughts on this?
      Thanks

      • Hi Jackie

        It’s hard to say either way really; Double Yellows are there for a reason and if there are cameras in operation, then you may very well receive a fine.

        Fingers crossed for no fine though!

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