What to do in the event of an airport parking fine: Your rights

  • 10 Mar, 2014
  • Alice Fowler
  • 177 Comments

airport parking fines

It is unlikely that you will incur a parking fine when using a long-term airport car park, provided you have given the correct information when booking. These car parks charge per 24-hour period, so it is unlikely, even if your flight is delayed, that you will have overstayed your welcome.

In extenuating circumstances, such as the case of the Icelandic volcanic ash cloud a couple of years ago, which meant many passengers returned days late from their holiday, a common-sense approach was adopted by the vast majority of car park operators

As far as short-term parking goes, most car parks operate a pay on exit system meaning that even if the person you are picking up is delayed for hours you will not incur a parking fine.

When could I get an airport parking fine?

Most airport parking fines are incurred when dropping off or picking up passengers without using the short-term car park, and stories abound of drivers being hit with punitive fines for stopping on approach roads. Automatic number plate recognition technology makes it easy for the operator to monitor your comings and goings.

Many airports provide a drop-off zone and charge a fee of a few pounds for a short stop. If you decide to leave your car to help your passenger in to the terminal or overstay the allotted time, then fines of £80 are commonplace. At other airports it is forbidden to stop at all, and if you should grind to a halt briefly to read a notice, for instance, you can expect to be faced with a fine.

However, nowadays, most airports employ private parking companies and thus, their parking fines rules are applied. But this rule relies on the majority of the people not knowing the difference between the two and end up paying up the fine regardless. Airports tend to do this as they generate revenue from employing these private parking firms to police the parking at the airport. Therefore, if you’re ever fined, it is most likely from the private parking company. Yet, legally, these parking firms have no jurisdiction as the only bodies allowed to issue fines are the police and councils. Thus, in reality, they are not legally able to ‘fine’ you and indeed are even prohibited from using the word “penalty” on their notices.

PARKING Charge notices and PENALTY Charge Notices – they are different!

They do their best though to dress their notices up to look like official Penalty Charge Notices, even using the same initial letters, PCN, standing in this case for Parking Charge Notice (PCN). Some even go as far as using the word “enforcement” even although there are legally no powers of enforcement.

These so-called PCNs are in fact invoices for payment for breaching the parking company’s terms and conditions. The relationship between parking company and motorist is governed by contract law, and in cases where the terms and conditions are broken, the parking company can only claim the actual loss of revenue rather than the huge sums demanded by some.

airport parking fine

Therefore, be sure to check out what it actually states in the notice because if it is stated by a private firm, you may be able to ignore it. In the majority of the cases, the only way they can make you pay is by taking you to a claims court. So, if the fine wasn’t much and it’s less than their court fees, they might not bother! However, please read it properly because the notice is in conjunction with local council, they are able to enforce it. This means some airports have local byelaws which give them the power to give out fines under the authority of local council rules. Therefore, if the airport parking company can prove you’ve breached the byelaws, you will have to pay. So, read the notice carefully before taking any action.

The Parking on Private Land Appeals (POPLA) was introduced in 2012 to help customers deals with non-council related parking fines. POPLA governs appeals from people who have been given a fine for parking on private land. However, they will only take your case if your appeal has been rejected by the parking firm first. POPLA is an independent body; they are not affiliated with any operators. If you are successful in your appeal with them, your charges can be cancelled. However, if POPLA disagree, then you would have to pay the fine and if you refuse, the parking firm could take you to a claims court.

Appealing with POPLA

you can appeal with popla

A few points to note are as follows:

1. Be prepared
  • You will need to have a 10 character verification code ready which the private parking firm should have provided you with. This, alongside the other evidence will quicken the process
  • 2. Appeal Online
  • Ditch the paperwork and upload your evidence and the verification code as this will mean they will reach their decision far quicker.
  • 3. Don’t lie
  • Honesty is very important. Pick one of the categories provided and add supporting details or documents when asked.
  • 4. Don’t rely on someone else’s words
  • The process is pretty straightforward so try not to use templates where they describe what to say. Because the chances are, it won’t make much sense.
  • About Alice Fowler

    I love to travel and working in the airport parking world for nearly a decade has given me inside out knowledge of the industry. I love to help travellers get the best out of their trip, and their journey to the airport is an important part of that. Whether it's using our data to spot trends and pinpoint when people can save money, or opening the lid on airport parking tips and tricks, if it helps our customers, I'll write about it!

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    177 responses to “What to do in the event of an airport parking fine: Your rights”

    1. Hi – I stopped in level 3 yesterday whilst picking up relatives in Heathrow Terminal 3. I was there for 4 minutes as we loaded up, paid the ticket and left, but it was then that I realised we were in a “meet and greet” spot. Is this in breach of any regulations?

      • Hi Dhru,

        We’re not sure to be honest, you paid for parking so it should be ok. An issue would have arose had you stayed there and effectively taken up a space.

    2. Hi, we were v late for a flight from Stansted due to bad accident on M11.. Prepaid car park.. Not one space!! Lots of cars driving round in similar situation. We resorted to a disabled space.. Very wrong but no where else to park…expecting a fine…is this the worst scenario?

      • Hi Julie,

        Yes, a fine is probably the worst case scenario. Have you had anything through in the post?

    3. Hi there,
      City airport, I pulled into the car park. Stopped to pick my passenger up, but was in a yellow box. A very angry, man shouting at me that I know I should not stop there and proceeded to take photos of my car, and continued shouting, “£125 fine £125 fine”. Now as this is in the car park, do these yellow lines count? I couldn’t see anything on the signage and as I was in the box less than 1 minute. … well seriously?
      Any advice would be appreciated
      Glenn

      • Hi Glenn,

        It would be hard for me to comment as I have not heard of yellow lines within a car park before, not in this instance.

        If you happen to receive a fine in the post, I recommend reading this post from Money Saving Expert on private parking charges, what they mean and how to fight them

        Hope this helps

    4. Hi there,

      If you get a fine for stopping in a marked “no stopping zone”, then you’ll have to pay it. If you feel the fine is unfair, use the link in the blog to find details on how to appeal it

    5. Good afternoon. I recently attended Manchester airport royal plaza hotel to pick up my daughter in law as she is an air stewardess. I am a disabled driver and did not know that it was breaking rules to wait in the vehicle whilst the engine remained running. I have now received a parking notification for £60 which will increase to £100 if I do not pay within a certain period of time. I don’t want to be or have the energy to be chased by bailiffs nor do I want to be hassled by pushy demanding mail. Please help what should I do.

      • Hi Barrie,

        The fine will depend on where it was you stopped; if there were any signs around to suggest that parking was prohibited, the fine stands unfortunately. Take a look at the POPLA link in the article above for details on what you need to do if you want to appeal the fine.

        Good Luck!

    6. Hi,

      I was at Stansted airport earlier- never having driven their before I managed to get myself lost and confused and ended up turning around in a short stay car park entrance just off a red non drop zone (I didn’t realise at the time) as looking for the free drop down (I stupidly missed) and paniced.

      I was wondering if I get fined for this how does it work? I was literally two seconds in the bay trying to reverse out. How do the cameras work as I then turned around and went back on myself to find the carpark.

      Thanks in advance,
      Hannah

    7. Same happened today at Stansted airport. early morning 6.30 am. We dropped dad at drop off place and it was sign £3.50 up to 10 min. Let dad off and just about to leave it was huge traffic ahead to leave drop off zone. Two long queues in 5 lanes. We stayed more then 15 min queuing. Some barriers was not working properly maybe as assistant was keep running from one booth to another. We payed £25 pound for waiting to leave that zone! Any advice how to complain or get money back?

      • Hi Laura,

        I’d suggest contacting Stansted directly to discuss as if there were queues, it was unlikely that you were the only car to have to pay that extra sum! I’d contact them with the dates and times of the incident and hopefully there is CCTV to back up your claim.

        Good Luck!
        Franki

    8. My wife dropped me off at the Zebra crossing at Humberside airport so I could book a hire car in the terminal. We have just received a fine for £100, £60 if we pay within 14 days. Should we pay this it’s daylight robbery.

      • Hi Al,

        Details of how to appeal the fine are in the article- follow the link to POPLA.
        As airports are private land, if they say no stopping, they will strictly enforce it.

        Good luck!
        Franki

    9. Hi
      I am london minicab driver.
      I toke my customer from express pick up at Stansted airport normaly it is 10 minutes for £3 and was very fogy and I over stayed about 3 minutes they fine me £50 can any help me for this issue.
      When I called parking help desk they said I have to pay.

    10. My wife works at Heathrow T2. Since she started last year, I’ve been picking her up every day from the car park, generally being there less than 1-2 minutes. Every day, the barrier goes up letting us out without charge. Today, I was in there for 30 seconds, yes, just 30 seconds and the barrier stayed down and I was charged £3.80. I buzzed through to the office and they said that the rules changed today and that you get charged even for less than a minute. Question for people here…..has anyone actually been fined for picking up in the drop off zone?

    11. I have been given a PCN at Newcastle Airport for stopping for 5 seconds on a road outside the airport and picked up a friend. I have now been issued a £100 fine. I have appealed to the company and they rejected saying it was foolish. There saying I was braking 6.3 of the bye laws.

      6.3 Parking in Prohibited Areas
      Wait in, leave or park a vehicle where waiting or parking is prohibited by notice.

      But the way I see it I did not wait, park or leave my vehicle.

      Can you advise thank you

      • Hi James,

        In this instance if you wanted to dispute the fine, you’d need CCTV evidence to prove you weren’t waiting. However if it was marked as a prohibited area and you stopped, it can be classed as waiting, hence the fine.

        There are a differences between PENALTY Charge Notices and PARKING Charge notices; notable that one is official and the other is private. Use this guide from Money Saving Expert if you need further clarification on whether or not the ticket is fair

        Hope that helps
        Franki

    12. Hi, I was picking up someone so I thought they will turn up within half an hour I’ve paid for that half an hour but apparently they didn’t turn up and I ended up waiting for over two hours so When I was coming out I was thinking to pay but then I was quite close to the car in front and actually the barrier was open so I came out without paying anything I will get a penalty?and if yes then what shall I do

      • Hi there,

        If you receive a fine, you should pay it sooner rather than later as technically, you were in breach of the parking agreement (by over staying for what you had paid for). Also tailgating out of a car park is not taken lightly by airports as they lose out on money.

        My suggestion for future? Pay for the length of time you have parked for and leave through the barrier with your own ticket – that way, you run no risk of a fine 🙂

    13. Hi
      I drove through abus lane and permitted cars only at Terminal 4 Heathrow twice as I didn’t know where I can park my car till I saw the short stay signs
      Do you think if I drive my car through bus routes and bus lane or permit car only
      The will issue fine ticket and send by post
      I noticed there was cctv in the bus route

      • Hi Sam,

        As there were cameras on the bus lane, it may mean you receive a fine yes, unless it was stated anywhere that the lane can be used by other vehicles at certain times.

    14. Hi
      I want to know how many times i can drop off customers in same Terminal Heathrow
      I drove through drop off bay with out stopping and I came back to the same drop off after 5 minutes and drop off my customers
      Is there any fine?

      • Hi Sam,

        As per the page on the official Heathrow Site;

        “There are set-down lanes outside the terminals. You may unload on the terminal forecourt but waiting is not permitted. Police and airport staff patrol the forecourts and will ask waiting vehicles to move on.” So if you weren’t waiting, you shouldn’t be fined

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