Heathrow Ace Meet and Greet Terminals 2-5
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Address
Terminal 2: TW6 1EW Terminal 3: TW6 1QG Terminal 4: TW6 3XA Terminal 5: TW6 2GA
Distance to airport
Your car will be collected from the terminal when you leave and brought back to you at the terminal on your return.
Transfers from airport
There is no need for transfers.
Directions
Please see your confirmation email for details.
Arrival procedure
Please check your confirmation email for details.
Terminal 2:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 15). After passing the tunnels on Tunnel Road, heading into Heathrow airport, follow the signs for Terminal 2 Short Stay Car Park. Take the right-hand lane and pass under the 2.2M height restriction. Follow signs for ‘Level 4’ and ‘Off Airport' and keep right. Take a ticket from the furthest right-hand ticket barrier, which you will need to hand over to the driver. Drive straight forward following signs for ‘Off Airport Parking’. Park in one of the ‘Off Airport Meet & Greet’ parking bays in rows A or B. Hand your keys and parking ticket to the Handover team, located in the lift lobby.
Terminal 3:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 15). After passing the tunnels on Tunnel Road, heading into Heathrow airport, follow the signs for Terminal 3 Short Stay Car Park. Take a ticket from the barrier, which you will need to hand over to the driver. Drive up to level 3 following signs for ‘Off Airport Parking’. Park in one of the ‘Off Airport Meet & Greet’ bays. Hand your keys and parking ticket to the Handover team, located in the lift lobby.
Terminal 4:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 14). Follow the signs to T4. When you arrive, just follow the signs for Terminal 4 Short Stay Car Park. Take a ticket from the barrier, which you will need to hand over to the driver. Drive down to level 2 and park in one of the designated Off Airport Meet and Greet parking bays. Hand your keys and parking ticket to the Handover team, located in the lift lobby.
Terminal 5:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 14). Follow the signs to T5. When you arrive, just follow the signs for Terminal 5 Short Stay Car Park. You'll come to a ramp, drive up it and keep to the right. Drive under the yellow height restriction, keep left and follow the signs for Short stay Level 4. You'll see Avis signs, follow them until you come to a third set of barriers, you just need to take a ticket and drive through. Park in one of the designated Off Airport Meet and Greet parking bays. Hand your keys and parking ticket to the Handover team, located in the lift lobby.
Please make sure you have your booking reference and return flight details ready to give the driver. Your car will be photographed and taken to a secure car park by the experienced driver, while you take the 2-minute walk to check-in.
Return procedure
Please check your confirmation email for details.
There is no need to call the car park on your return unless your return flight has changed. If so, please call ACE on 01895 543 535 and choose option 1 to let them know.
On your return, you need to walk back to the car park to collect your car and meet the driver from ACE.
Terminal 2:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the left-hand set of lifts up to level 4 (the first set of lifts don't stop on level 4). Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.
Terminal 3:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the lift up to Level 3. Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.
Terminal 4:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the lift to the level 2. Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.
Terminal 5:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the life to level 4. Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.
Please have the card that you were given on arrival ready to collect your keys from the Handover team. If not, they will need to see, and take, an image of your passport, which must match the booking name.
Security
Your vehicle will be stored in one of their secured car park, all of which are surrounded by a fence and are either manned 24 hours, have CCTV in use, or have dedicated 24 hour security patrols.
Disabled facilities
If you have a vehicle that's adapted to help with any mobility issues you have, please call ACE to make sure a licensed driver is available to move the vehicle for you.
Additional information
Heathrow Ace Meet & Greet is an Approved Heathrow parking company that offers first rate meet and greet parking services for all the terminals and is supplied by Maple Manor Parking.
It's your responsibility to make sure that your vehicle's road tax is valid, it holds a valid MOT certificate and is roadworthy. If your car isn't legal or safe to drive, ACE won't be able to drive it to the car park, and you also won't be able to get a refund.
They can only take cars that fit into a standard size parking space, which is 2.4m x 4.8m. Please note that you'll be charged extra if your car is too large. Minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services and will cost extra for other packages. To see if ACE can take your vehicle, please call the provider prior to booking.
If you park for longer than you booked, you'll be charged at a rate of £20 per day. You won't get a refund for any unused parking time.
As the car park constantly monitor flights, they will return the car to the terminal you are landing to. If your return flight plans change call ACE as soon as you can. They need as much notice as possible to get your car ready so you aren't kept waiting.
This product is for both drop off and collection at a specific terminal indicated in the name of the product. Your return terminal can be amended directly with ACE however this must be amended prior to the day your booking starts by contacting them after you have booked. Extra charges can apply.
1
Bronwyn Davies
Appalling service - WILL NEVER USE AGAIN. On pickup we immediately noticed the front passenger side suspension coil had broken and it made a loud metal-on-metal scraping sound when turning the wheel. We reported this to the attendant, who said that "it is an electrical fault and not our problem". (That is definitely not an electrical fault...) I have subsequently contacted ACE parking, whose response was:
"We have no reports of any faults to your vehicle when it was returned to the airport. Had the coil spring broken in our care, the vehicle would not have been drivable as the suspension would have collapsed on one side. [[This is incorrect - they would have been able to drive it from the long term car park to pickup location, as we managed to drive it home ok despite loud scraping noises throughout.]]
Coil springs will fail without warning, usually caused by water ingress into the metal spring over a period of time causing it to rust through. There are many cases of this occurrence on several internet forums, attached are just two articles, one by the AA in 2017 demonstrating some of the reasons.
Coil Spring failure is a mechanical failure for which we accept no liability, unless it is proven the spring failed through our negligence."
Essentially their response was "tough luck". I am shocked and appalled with the service, as there wasn't even any apology or gesture of goodwill towards us. In addition to this, our car was extremely muddy up one side and at the back. It was perfectly clean when it was dropped off. I can only imagine that they parked it in a muddy field and drove it around recklessly enough to break the suspension coil.
January 26, 2018
3
DAVID KING
Whilst the LHR -T3 drop off and pick up location are convenient and staff are polite, ACE claim that your car will be in a secure compound. Using my CAR TRACKER I have satellite evidence that the car was moved a number of times over 2+ weeks to different locations, mostly waste ground and industial estates. They answered an email promptly but my experience means I WILL NOT USE THEM AGAIN. You have been warned !!
November 18, 2017
2
Julie Field
1st time we used Ace all went well. So wre used 2nd time. Could have got cheaper but we went with familiarity. 2nd time was horrendous! We were a few hrs late, not our fault, Flight problems. Were dropped at Gatwick, car was at Heathrow. We did ring Ace from Gatwick to explain. We were upset & exhausted after 19 hours of airports & trying to get home from Rome! Took forever to get through to Ace but were assured car would be waiting at Heathrow. 1.30am, pitch black, not a sole around, no staff, no car! After all we had been through! Took forever to ring again! Told man would be coming with car. We were suspicious from the off. A man turned ul with a mini bus, no explanations, took us to a gated compound miles from anywhere. Our car had been placed at front. The diesel had been walloped, enough to drive 45 miles easily! It was pitch black dark, we had no ckue as to how to get home from there. And to too ot all he locked the gate behind us & vanished. Just a short way up road we had to stop. Car had been given to us with a ripped tyre. It was perfect when we left it. Just been mot'd & serviced. We were frantic. The back of beyond. No money, everyone in bed and a 3 hour motorway journey to make. We had already endured 19 hours of trauma and £1,500 of extra expense. Now this and we are olderxwith health problems. It is a miracle we got home! But never no more.
Could never recommend.
April 19, 2017
3
I Close
Not the smoothest service i have used. i arrived to find there was no driver and was told that you have to call 20 mins before arrival on drop off. I then checked the email confirmation and this is indeed on there, but hidden amidst the very long email details about what to do at the different terminals. I have never had to call a company of drop off before except to inform them if i'm running late. It makes sense to call on the way back, as your luggage can be delayed etc but i don't see why you need to do it on the way and it is different to all the other suppliers, so you are not expecting to have to do it. It needs to be made MUCH clearer when you book
March 31, 2017
(30) reviews
We’re not impressed when getting back. Everyone else’s car from the same company and others were either already parked waiting to be collected or arrived really quickly, ours took over 20 minutes to arrive which after a 13 hour flight wasn’t fun. Wasn’t really meet and greet, more meet and wait.
March 25, 2018