Heathrow Official Meet and Greet

This car park operates between 5am and 11pm.

Directions

Please follow the directions to your departure terminal.

Terminal 2:
- Leave the M25 exit at Junction 14.

- Follow signs for Terminals 2 & 3 all the way around the Western Perimeter Road.

- Go through the main tunnel to the Central Terminal Area for Terminals 2 & 3.

- Keep right after the tunnel past the bus station and join the approaches to Terminal 2 on Cosmopolitan Way. Again keep right as the road to Terminal 2 moves away from the building.

- The road ramps up to Terminal 2 Departures & the Short Stay 2 car park on Constellation Way.

- Keep right on the ramp which leads directly into the Short stay car park entry barriers. You'll enter the car park on Level 4 - continue left down the spiral to Level 1 for Fast-Track parking.

- On Level 1 follow the main traffic route left to the secondary barrier into the Premium parking area. Park in one of the designated bays (in Pink) and look for Heathrow Meet & Greet.

- Head to the reception office which is located in the centre section at the front of the car park and leave your keys with a member of the parking team.

Terminal 3:
- Leave the M25 at Junction 14.

- Follow the signs for Terminals 2&3 all the way round the Western & Northern Perimeter Roads.

- Go through the main tunnel to the first set of traffic lights.

- Follow the signs for Short Stay Car Park 3. The Meet & Greet is on Level 1 of Short Stay Car Park 3.

Terminal 4:
- Leave the M25 at Junction 14 and follow signs to Terminal 4 along Airport Way (A3113).

- At the next roundabout / traffic light junction go straight across onto the Southern Perimeter Road.

- Cross the next roundabout and travel through three sets of traffic lights.

- Take the slip road signposted Terminal 4 and follow signs for Short Stay Parking which is by the main terminal building.

- Enter the car park & follow the signs to Heathrow Meet & Greet Parking on the Ground Floor.

Terminal 5:
- Leave the M25 exit at Junction 14.

- Follow signs for Terminal 5 and Short Stay car park.

- At the Terminal 5 welcome roundabout take the 2nd exit following signs for Short Stay car park.

- Keep left on the ramp following the signs for Level 3 Meet & Greet and Car Rentals. (Upper Departures.)

- Drive into the Vehicle Imaging Portal up to the entry column & stop in front of the barrier. Your vehicle will automatically be captured by the cameras.

- Once complete press the button for entry, take the ticket & enter the car park following the signs for Heathrow Meet & Greet. Go to the parking reception and give the driver your keys, then walk to the terminal, 2 minutes away.

Arrival procedure

Please check your confirmation email for details.

Terminal 2:
- On arrival, please drive up to the barrier of the Short Stay car park where your number plate will be recognised automatically and a ticket with your booking reference on will be issued.

- Go down to Level 1, following the signs for Fast Track. When you reach the Fast Track barrier insert the ticket you were given. This will be returned and the barrier will lift. Do not take another ticket.

- Park in a dedicated Meet & Greet bay and check in your car at the Meet & Greet office. From there you can walk to the terminal, which is 1-2 minutes away.

Terminal 3:
- On arrival, please drive up to the barrier of the Short Stay car park where your number plate will be recognised automatically and a ticket with your booking reference on will be issued.

- Drive up to Level 1 and enter the Vehicle Imaging Portal.

- Stop at the barrier while a 360 degree image of the vehicle is taken, after which the barrier will open.

- Continue on to the Meet & Greet Reception parking in the Pink designated spaces.

- After checking your car in leave your keys with Meet & Greet staff. From there, walk to the terminal, 2-5 minutes away.

Terminal 4:
- On arrival, please drive up to the barrier of the Short Stay car park where your number plate will be recognised automatically and a ticket with your booking reference on will be issued.

- Go down to the ground floor following the signs Heathrow Meet and Greet, park in a dedicated Meet & Greet bay and check in your car at the Meet & Greet office.

Terminal 5:
- On arrival, please keep left on the ramp following the signs for Level 4 Short Stay (Meet & Greet and Car Rentals, Upper Departures.)

- Drive into the Vehicle Imaging Portal up to the entry column and stop in front of the barrier. Your vehicle will automatically be captured by the cameras.

- Once complete press the button for entry, take the ticket and enter the car park following the signs for Heathrow Meet & Greet. Go to the parking reception and give the driver your keys, then walk to the terminal, 2-5 minutes away. Do not take another ticket. Park in a dedicated Meet & Greet bay and check in your car at the Meet & Greet office.

Return procedure

Please check your email confirmation for details.

Terminal 2:
On your return, please make your way back to the Meet & Greet reception on Level 1 of the Short Stay car park and collect your keys. Drive to the exit barrier of the Fast Track zone and insert the ticket you were given on arrival. Remove the ticket again and proceed to the main exit of the Short Stay. Insert the ticket again at the exit barrier and the barrier will open.

Terminal 3:
On your return, please make your way back to the Meet & Greet reception on Level 1 of the Short Stay car park and collect your keys. Drive to the exit barrier and insert the ticket you were given on arrival and the barrier will open.

Terminal 4:
On your return, please exit the terminal building next to the Car Rentals desks and follow signs to the Short Stay Car Park. After crossing the second traffic lane approaching the car park turn right and follow the pedestrian walkway to the Meet and Greet office to collect your keys. Then head to the exit, insert your ticket, and the barrier will open.

Terminal 5:
On your return, please make your way back to the Meet & Greet reception on Level 4 of the Short Stay car park and collect your keys. Drive to the exit barrier of the car park and the barrier should rise automatically.

Security

The car park has entry and exit barriers monitored by CCTV, fencing, floodlighting and 24-hour staff patrols.

Disabled facilities

This service is suitable for diabled customers as a shuttle bus is not required.

Additional information

The car park operates between 5am and 11pm.

- There is a height limit of 2.2 metres (2.0 in Terminal 4), so please check your vehicle height, especially if using a roof box.

- Trailers can't be accepted and vehicles can have no more than 8 seats.

- If you're delayed coming back, you'll need to pay for the extra parking at the car park's normal rate. The amount you'll be charged will be based on the calculated difference tracked by the car park and will be displayed on the exit barrier screen.

- Unfortunately, if you come back early, they won't be able to give you a refund on any unused time.

- Electric charging is available in the Short Stay car park where they have 3-7KW (rapid) charge units. When you check in your car, please mention it to a member of staff and they'll be able to provide you with more details. Please note that the use of electric charging is subject to availability and you may need to download the Pod point app.