Value Meet and Greet Heathrow
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Address
Heathrow airport. Sat-Nav postcodes: Terminal 1 - TW6 1AP Terminal 2 - TW6 1EW Terminal 3 - TW6 1QG Terminal 4 - TW6 3XA Terminal 5 - TW6 2GA
Distance to airport
You will be met at the airport.
Transfers from airport
Transfers are not required.
Directions
Please see your confirmation email for details.
Arrival procedure
Please call the number on your confirmation ca. 30 minutes prior to arriving at Heathrow and you must keep the car park informed if you are likely to be early or late with as much notice as possible. Amended times may incur additional costs and delays in collection or delivery.
Terminal 1:
Closed
Terminal 2:
Follow signs to Terminal 2 Short Stay Car Park 2, go to barrier and take a ticket which you will need to hand over to the MBW driver. You can use any of 3 LEFT HAND ENTRY LANES and you will enter the car park on Level 4. Upon entry, use the ramp on the left and go down to Level 2 of the car park. Once you are on Level 2, follow the car park around to the far right hand corner (far right from the off-ramp) and you can park in Rows A or B signposted Off-Airport Parking. MBW Staff will be wearing Royal Blue Hi Viz waistcoats with the MBW Logo and all staff will have MBW ID cards. Oversized vehicles will need to go to the T2 over height parking area (MBW will need prior notice for oversized vehicles).
Terminal 3:
Follow the signs to Terminal 3 Departures. As you approach the terminal keep to the far right lane. Pull over to the left, where your uniformed MBW driver will meet you (the terminal will be on your left).
Terminal 4:
Do not enter the short stay car park. Pass the first lanes on your left and park your car at the furthest drop-off lane from the terminal building where your uniformed MBW driver will meet you.
Terminal 5:
Follow the signs to Terminal 5 Departures. Go up the ramp towards the right and follow the signs to Level 4, Short Stay. Stay on the left and approach barriers (signs for Avis/ Budget & Off Airport Meet and Greet), go to the barrier and take a ticket. Follow the lane around and to the end, take a right into the car park and follow signs for off-airport meet and greet. Drive to the furthest rows toward the far wall of the car park where your driver will meet you. (look for Off Airport Meet and Greet - Rows R and S).
If you need any assistance, please feel free to call the controller on the number on your confirmation 2.
Return procedure
Please call the number on your confirmation once you have collected all of your luggage and the duty controller will give you further instructions.
Terminal 1:
Closed
Terminal 2:
Follow the signs to the Short Stay Car Park and use the lift to go to level 2, the same place that you dropped your vehicle to upon arrival. Your driver will meet you at the allocated area with your vehicle and will validate your car park pass for your exit.
Terminal 3:
Exit from the arrivals hall, follow the signs to Short Stay Car Park 3 (pass shops on your right as you walk toward the lifts). The lift will be ahead of you, take lift to Car Park, Level 1. Stairs are to your right if required. Exit the lift and cross the Skybridge where you will see the Level 1 Pay Stations and lifts on your right hand side, take those lifts to Level 3. Walk into the car park and the driver will meet you with your vehicle.
Terminal 4:
Exit Arrivals hall, Costa Coffee will be on your left. Walk past Costa Coffee and the American Express Exchange booth and exit toward the Car Park. Walk across 3 lanes to Short Stay Car Park. Off Airport Meet and Greet is in the far right corner of the car park.
Terminal 5:
Exit the terminal via the furthest exit (pass Costa on your right) and make your way to the lifts which you will see once you have exited the main building. Take lift to Car Park Level 4 and your car will be brought to the same Off Airport Meet & Greet allocated area.
Security
The car park has perimeter fencing with CCTV on entry. It has been awarded the Park Mark, Safer Parking Award.
Additional information
Booking for this product are non-refundable.
This service is operated by MBW. Customers are required to photograph their own vehicles prior to departure in the presence of parking staff. Damage complaints will not be accepted in any event without supporting photographs from the collection point.
Vehicles over 3m in length are not accepted.
Height restrictions:
Terminal 1 (Short Stay Car Park 1): 2.05m (6ft 9in), car park 1A 2.0m (6ft 6in)
Terminal 2 (Short Stay Car Park 2): 2.05m (6ft 9in)
Terminal 3 (Short Stay Car Park 3): 2.2m (7ft 2in)
Terminal 4 (Short Stay Car Park 4): 2.0m (6ft 6in)
Terminal 5 (Short Stay Car Park 5): 2.2m (7ft 2in)
Airport exit fees are included in the rate.
5 stars The directions on the internet for drop off and collection are different to what you get told at the time. If you don’t know the airport then it’s extremely confusing and difficult to find where to drop your car off. After calling when we were 30 mins away, as instructed, the person we spoke to told us a completely different place to meet in difficult to understand English which threw us into confusion. In the end we followed the directions given on their website only to be told that we were in the wrong place and we needed to move. Easier said than done when you have no idea where you are or how to get to where they’re telling you! Eventually the driver came to meet us. Collection was the same, as we got lost when dropping the car off the driver had to come find us so when we collected the car we still didn’t know where we should meet him. All they said was ‘at departures gate 21!’ FYI, there is no such thing as a gate 21 at departures! We found this out after wandering round with three tired children. It was only by chance that my partner noticed a tiny red sign with number 20 written on the side of a pillar. Apparently, It is a very poorly signposted fire assembly point! Not an actual airport gate. They really need to change the drop off and collection procedure or clarify and simplify the directions given and have it consistent with the website instructions too. When we got the car back, I’m not sure what it had been used for or where it had been parked, but the dashboard was covered in a thick grimy layer of dust. I could tell it had been parked under fir trees/evergreens as it was covered in pine needles and the windscreen was dirty but I have no idea how so much dust could have accumulated inside over two weeks if it had just been parked up?!?? Overall a much more complicated experience than necessary but like everything, you get what you pay for. Can’t fault their attempts at help. The phOne was always answered promptly (but hard to understand with their strong accents) and they were polite and friendly. Timing was also good. We weren’t left hanging around for ages, and despite the hiccups I would probably use them again.
August 6, 2018