Luton Swift Park Meet and Greet reviews

AVOID AVOID AVOID!!!! So disgraceful!!! When we came to pick up the car there were so many scratches to the car like it was parked in the bushes. The door car has big scratch from hitting when you open the door. On the day of arrival we made them take the picture themself to compare and been told to call customer services. Tried the whole week for that, all been though to voice mail. The staffs are so impolite, they hang up before you can finish explaining . When you try to ask them to resolve the problem, all they say is they will send you email, and that the scratches has already been there. But I can assure it was not there, because I took the picture myself as well before leaving the car with them. So I can clearly see it was not there!!! NO HELP AT ALL TO SOLVE THE MATTER! AVOID THIS PARKING!!! IT WAS MY FIRST TIME. NEVER AGAIN!!!
May 23, 2019

The mini bus drops u all the way at furthest possible drop off and smallest bus, too small for number of users. On our return the driver kicked us off with two small children only on the basis that we didn’t have big luggage and he wasn’t going to take out the large luggages from the back, disregarding any fact that we were queueing and we were one of the earlier arrivals at bus stop. Other passengers pretended not to notice and avoided eye contact as we collected all our small bits plus the kids to get off. Second bus arrived fifteen min but wouldn’t move until the bus was full so another fifteen pointless minutes at the drop off point, all in all the worst of human nature on both users and service provider. Not worth it. Don’t use them.
May 19, 2019

Used Swift Park Meet and Greet twice from Luton in just under a month cannot fault the service it worked for me, no hanging about and the second time I took advantage of the valet service on a large dirty Ford Ranger, they did a great job. Friendly staff to meet and greet you. I would definitely use again, keep up the good work.
May 17, 2019

Took rather a long time to get our car back at the MS car park
April 15, 2019

On entering the area for meet and greet we unknowingly went through the barrier which charges £1 per minute. There was no clear signs saying we should stay to the left. The Swift parking attendant laughed and said everyone gets caught out like that but don’t worry it will be fine he said. This isn’t Swifts fault, rather an issue with Luton Airport. Anyway, the process of dropping off the car, apart from the worry bead about the initial ticket which required our bank card details at the barrier, we thought went well. On our return from our holiday we hoped the process would be quick and smooth as it has been with other companies. We called after we got our luggage and were told it would be 15mins max before our car arrived at the designated spot. By the time we got to the agreed place we waited, waited, waited and waited. We asked the attendant at the desk where our car was and he said any minute now and it will be with you. We continued waiting. It was now 30mins after we’d arrived to get the car. We asked again and were told the guy with our car had gone on a Tea Break!!! So why did he say he’d be 15mins? By the time the car arrived it was nearly a 50minute wait! We could have caught the bus and gone to the offsite car par in quicker time at a lesser cost. The attendant in a surly way, thrust our car keys at us and said Bye in a cross voice when my husband said he was disappointed with the service. We won’t be using them again! If they’d been honest and said the driver needed a break when we first called them, we’d have gone and had a bite to eat in the airport. Poor Customer Service and very disappointing!
April 9, 2019