Stansted Purple Parking Park & Ride

Choosing Purple Parking was a serious mistake. Not only was it not a penny cheaper than booking direct with Stansted or through Ryanair; when I arrived, (in a rush because the M25 and M11 were very, very congested), the machine would not recognise my code. It took quite a long time to call someone to sort that out. Then, when I returned, late after a delayed Ryanair flight, the machine told me there was £284 to pay. OK, the system is flawed, and eventually I managed to get hold of a human being who could sort it out, but why bother with Purple Parking at all when you save NOTHING by using them and end up wasting a lot of time and experiencing a great deal of frustration? Moral of this story: use Easyjet and fly form Gatwick where things WORK.
March 27, 2018

This is a bit of a historic review as we used them last summer (July17) I did write a review at the time but the review site I used never published it which was frustrating. Recently my son received an e-mail advertising what good service they provide!!! so to avoid other people being misled the following is my experience of their good service. This is the review i wrote in august last year "On departure our shuttle driver collected the £1 per person "nominal " fee we were prompted to pay for the return which we did. Our return flight was due back at 5.00pm we were all specifically told that if our return flights were delayed then we were to phone the office before it closed at 6 so that arrangements could be made by the standby team to assist us. Our flight was delayed but before i had chance to phone the number i received a text message (approx 5.00PM UK time) saying that we would have to hire a taxi as the office would be closing at 6. I replied back explaining what we had been told prior to departure. I was then reminded that on my confirmation it states that it closes at 6. I checked my confirmation and it states that transfers run on "demand". We paid £20 for a taxi which on a clear road was actually timed at 11 minutes not as stated on the confirmation "less than 6 minutes". The lighting was thoroughly inadequate to see the numbers on the combination to the key box . Otherwise everything else was fine." On return the response from Purple Parking basically accused us of making the above facts up even though I e-mailred documentation to support my statement.
March 10, 2018

Please Purple Parking, put on your literature that it's JETPARKS that you are looking for on arrival. There are no signs for Purple Parking. I've just checked a review from 2015 & you are still not letting customers know the correct info on arrival. I spent 15 mins, at 6.30am in the dark, trying to find the correct entrance. Thankfully there was someone on the other end of the call button for assistance who confirmed my car was booked in the Jetparks long stay. However, car was safe & sound when I returned. Just a mad panic at the start. Sort it Purple Parking!
March 4, 2018

It seems I arrived at the wrong car park - despite keying in post code coordinates, despite being checked in by them and despite there being a Purple Car Patking sign at the set up when I arrived. I only found out when they charged me £59 again. Customer service doesn't exist. When I asked why I had been checked in the guy just simply said it's your mistake. They had my bags so there was nothing I could do but pay the money. Maybe you could explain how that can happen? I fly out of Stansted again on Wed as I travel a lot and will never use CSL again.
October 22, 2017

Car parking and instructions are fine, very expensive
October 11, 2017